Customer Feedback

Approximate stock arrival dates:

Start May

  • AdvancedFrame Elite (red & blue).
  • AdvancedFrame Convertible Elite kayak (blue) (1st batch for customers that have pre-ordered).

Mid/Late June

  • AdvancedFrame (red).
  • Island Voyage.
  • Ultralight kayak.
  • AdvancedFrame Expedition Elite (blue).
  • AdvancedFrame Convertible (red).
  • AdvancedFrame Convertible Elite kayak (red) (1st batch for customers that have pre-ordered).
  • AdvancedFrame Convertible Elite kayak (blue) (2nd batch for customers that have pre-ordered).
  • AdvancedFrame Ultralight.

Early July

  • Airvolution 1 & Airvolution 2 (very limited stock).

Late August

  • AdvancedFrame Sport.

How To Secure A Kayak

  1. Email or complete the enquiry form letting Nick at Vortex know the exact kayak model (& colour) you are interested in.
  2. You will receive an email confirming receipt of your email. If you are a Gmail user, my email will be in your SPAM folder!
  3. Keep an eye on the website homepage for any changes/updates to the stock arrival dates. Please don't email for updates. They will be on the website.
  4. Once I have notification that stock arrival is imminent, I'll email you requesting you make a purchase to secure your order. If you want your kayak you will need to be prompt doing this.
  5. Stock availability & shipping dates very fluid at the momment. I will do my best to secure stock for your order - but I can't guarantee any stock or any shipping dates until I have kayaks & accessories here in the UK.
  6. When stock arrives I will have a lot of kayaks to ship out - so please be patient.

Advanced Elements is imported and sold by Nick Pipe at Vortex, an independent retailer. Vortex aims to provide the very best advice & support for what is now Advanced Elements' main UK presence. Some great reviews below, but if I do make a mistake with an order or there is a problem I'll do my best to resolve the problem is the most efficient way!

Customer Feedback

It is great to hear how you are getting on with your kayak, so please email Vortex once you've had a paddle. Thanks to our customers that have permitted their feedback to be published on the website:

Fast response & follow up to my order, well packed & fast delivery Matt, Devon.

Thank you so much for helping my friend get her Advanced Frame, I had no hesitation in recommending you to her, and the wonderful AE brand. We had so much fun with her wee AE and my AE convertible in the far North of Scotland, we had mixed weather but found our kayaks cut through choppy waves and felt safe and stable. The kayaks attract a lot of attention and I have directed several more people to your website. Your advice, prompt service and attention to detail are second to none and I look forward to augmenting my kit from your stock in the future! Victoria, Scotland.

Your phone advice and support was outstanding thank you.  It made a massive difference by helping me select the right kayak for our needs, which would have been very different if only selecting from the info online. The kayak is outstanding, amazingly easy to use, and easily as good as a rigid kayak with the fab flexibility of it being so portable and fast to get ready. Having had rigid kayaks in the past...never again! I wasn't expecting delivery to be so fast (next day!), poss save money by offering a slower service? Customer from Norwich.

I'm new to Kayaking so really wanted to discuss my options prior to purchase. Give Nick a call, his professional and friendly advice was exactly what I needed. Nick ensured I made the right purchase by first evaluating my requirements with zero interest in the sale. Nick's customer service is first class with super fast delivery. Everything is well packed and included are custom instructions / advice  from Nick - Perfect. I couldn't be more delighted and look forward to ordering again soon as the wife now wants an Advanced Elements kayak as well :-) - Thank you Nick - much appreciated. Nick Moody - Peterborough.

A quality product delivered extremely quickly. Well done! R.H, Cornwall.

I have been out in my new Advanced Elements Expedition Elite Kayak twice now and spent over 10 hours in it,  exploring the local rivers and am totally loving it. It opens up access to hidden wildlife and scenery which I would never expected to see right in the middle of an urban area. Time spent it the boat provides the ultimate in peace and quiet and relaxation. A total revelation! Having previously done lots of SCUBA diving, skiing and sailing, I  can say truthfully that,  this kayak is without doubt,  my favourite investment in leisure equipment of all time. I really love my new boat. Setup and launch is easy, is supremely stable, easy to paddle and tracks straight, without having to make constant corrections. Can't wait to get it on the sea next year. Huge thanks to Nick at Vortex for being so helpful and for getting my kayak to me on a the next day delivery, so that I could enjoy the bank holiday sunshine. Mark, Leamington Spa, Warks.

Today was the first trip on the lake with the Advanced Elements Convertible kayak. Thanks to Nick's additional information sheet on inflating the kayak there was no problem. When paddling it tracks nice and easy, very manoeuvrable in choppy conditions. Ray C, Reading.

Just a quick note to let you know we took the Convertible out on Sunday. Being the first time using a inflatable kayak and not been on the water for a number of years we were a little anxious as to how we were going to get on, we need not have worried, the whole event was a pleasure. The kayak was incredibly easy to inflate (& deflate) it was very stable getting into and out of and very easy to manoeuvre in the water. We had planned to go out for about an hour but found ourselves on the river for over two hours, we had a really lovely time .  Sally, Surrey.

I ordered the kayak online on Sunday evening from Vortex in Mynydd Llandegai & early next morning Nick was on the phone to discuss what I had ordered. His specialist knowledge allowed me to modify my order to take into account certain requirements that I had (the kayak was a gift for my wife). Nick could not have been more helpful & he is clearly geared towards giving the best advice rather than simply upselling things that may not be appropriate. Product arrived next day & we set it up for the wife & off she went, like a duck to water. A great quality product, with equally great customer service from Nick. Very highly recommended, buy with confidence . Dave Hill, NW Leicestershire.

Courteous and prompt service with fantastic on-line and telephone support. Exemplary. S.D, Colchester.

Thanks Nick, there is a good reason I have been doing business with you and that is your service and engagement. Amazon may have been cheaper on occasion but when the difference is not large it is an easy choice. My friends and I prefer to support a small UK business than a giant. This level of service must at times be hard work but because of this we have placed further orders with you although it has not always been the cheapest option. Four advanced frame kayaks and accessories later I hope proves your efforts are worthwhile. Trying not to covert an Airfusion Elite now :-) . Jonathan Lockie.

Nice to have such a reliable company that can provide parts and support for my little fleet of AE kayaks! Dean, Ipswitch.

Nick, A great big thank-you for all the advice, your patience and for getting all the gear to me so quickly and fuss-free. I've certainly got more than enough to get me going for a month in France but will no doubt be in touch as I get more competent and confident with a blow-up boat!! I am delighted to be able to recommend you as a knowledgeable supplier and will certainly advise people to come to you for advice and a great deal. All the best. RA, Warminster.

I just wanted to say how impressed I was with the service I received from Vortex when ordering our Advanced Elements kayak - it was fantastic! The instructions you added to our package were very informative and made the whole set-up a lot more manageable. We also thank you for the dry-bag you added in -  it's been very useful! We have been out on a good few adventures already (I've attached a few photos of our latest Thames excursion). I will absolutely be using Vortex for any future kayak-related purchases! Thank you again. MG, Berkshire.

Amazing delivery service; goods received less than 16 hours after ordering. Kayak amazing. M.C. London.

Nick many thanks for your advice last week it was a great help in making my final decision also for the good communication and the very fast dispatch/ delivery . I am very impressed with the quality of your product and would recommend it to others looking for this type kayak. Paul, Suffolk.

A great service. I ordered the AE Convertible on the Monday and received delivery in France on the Wednesday . Andy, France.

Very friendly, knowledgeable and helpful. Highly recommended. Purchased Advance Frame Sport - well designed and high quality piece of equipment C. Else, Hampshire.

Fantastic service. Super fast delivery. All packaged well. Haven't tested yet, but sure everything will be all OK. Thanks Nick . Pete, Norfolk.

Outstandingly quick service. Ordered it late on Saturday night; used it before work on Tuesday morning! Anon.