Customer Feedback

Approximate stock arrival dates:

Start May

  • AdvancedFrame Elite (red & blue).
  • AdvancedFrame Convertible Elite kayak (blue) (1st batch for customers that have pre-ordered).

Mid/Late June

  • AdvancedFrame (red).
  • Island Voyage.
  • Ultralight kayak.
  • AdvancedFrame Expedition Elite (blue).
  • AdvancedFrame Convertible (red).
  • AdvancedFrame Convertible Elite kayak (red) (1st batch for customers that have pre-ordered).
  • AdvancedFrame Convertible Elite kayak (blue) (2nd batch for customers that have pre-ordered).
  • AdvancedFrame Ultralight.

Early July

  • Airvolution 1 & Airvolution 2 (very limited stock).

Late August

  • AdvancedFrame Sport.

How To Secure A Kayak

  1. Email or complete the enquiry form letting Nick at Vortex know the exact kayak model (& colour) you are interested in.
  2. You will receive an email confirming receipt of your email. If you are a Gmail user, my email will be in your SPAM folder!
  3. Keep an eye on the website homepage for any changes/updates to the stock arrival dates. Please don't email for updates. They will be on the website.
  4. Once I have notification that stock arrival is imminent, I'll email you requesting you make a purchase to secure your order. If you want your kayak you will need to be prompt doing this.
  5. Stock availability & shipping dates very fluid at the momment. I will do my best to secure stock for your order - but I can't guarantee any stock or any shipping dates until I have kayaks & accessories here in the UK.
  6. When stock arrives I will have a lot of kayaks to ship out - so please be patient.

Advanced Elements is imported and sold by Nick Pipe at Vortex, an independent retailer. Vortex aims to provide the very best advice & support for what is now Advanced Elements' main UK presence. Some great reviews below, but if I do make a mistake with an order or there is a problem I'll do my best to resolve the problem is the most efficient way!

Customer Feedback

It is great to hear how you are getting on with your kayak, so please email Vortex once you've had a paddle. Thanks to our customers that have permitted their feedback to be published on the website:



All smooth.

DP

Ordered it on Saturday, order processed on Monday, out on the water tonight (Tuesday). Hard to beat that kind of service!

Ken, Scotland

Great service from a plain-talking, direct and helpful store manager; no-nonsense! Excellent products all (kayak, pump, vest) - having now come across several other 'blow-up' kayakers on my travels I can confirm the Advanced Elements products are clearly better for both quick inflation, light weight and relatively effortless paddling, as well as shipping very little water (even on a quite choppy sea) and tracking straight and true (even with significant crosswind). Watch drying time before packing away - having a garage where you can set out the kayak to fully dry before mid-term storage is a very good idea. So far I've been on coastal waters, slow rivers, inland lakes and tidal estuaries and will simply say the Advanced frame Kayak can do it all!

MDB, Kent

Nick is outstanding in his knowledge & attention to detail. He is a first class ambassador for Advanced Elements and knowing he is there makes me confident in buying these excellent products which come from outside the UK. I know that the expertise is there & very accessible.

Sam, Kent

Service very good.

Paolo, Italy

Fantastic service from start to finish. I had to call and Nick is both very knowledgable and helpful. Products arrived exactly as promised, Nick even put it on a ‘before 12pm’ delivery at no extra charge..!! Everything was very well packaged and secure and arrived with not a mark. The actual products themselves are fantastic, and I couldn’t recommend Nick, his products or his service any more. I’m already looking at some extras for my kayak and really can’t wait to get it out on the water. Thank you.

Airth, Falkirk

"A brief note to say thanks for the excellent service. I ordered a new floor for my dad's kayak yesterday (he is 81 and still uses his boat regularly by the way). It has just been delivered. Fantastic!"

Andy, Bristol

Excellence all the way! Vince, Slovenia.

Prompt, competent and helpful! D.B., Dundee.

...a shining example of customer service, delivered just the way it should be as far as I'm concerned. I can't recommend Vortex highly enough. Bob B, Perthshire.

Thank you very much for the prompt dispatch time which will help me back on the water quickly. James, Emsworth.

Love the kayaks and service is totally awesome! M.J., Coventry.

My experiences with Nick are unforgettable. His attitude toward his costumers are really something special. He has helped me more than any other seller until now. Nick is a person who can you really trust and can really solve your problem, even if you are not really his costumer, yet. I wish that all kayakers would become his clients. He can really help! ): Bostjan Horvat, Vrhnika, Slovenia.

Advanced Elements Convertible: Excellent service and expert advice from Nick. Ordered at 11am Weds and arrived next day around 12 noon. Brilliant. Did a dry run of inflation in my front room as recommended and all complete in about 35mins. Excellent quick instructions sheet supplied by Nick. On Saturday met with my sister who was caravanning at Bodiam Boating Station on the River Rother in Sussex. Out the car and ready to go in under 15 mins.

The four of us had an excellent few days on the River Rother. My sisters boyfriend isn't too happy with water but we managed to convince him to have a go on the Sunday. The boat performs so well and so comfortable he is now converted! To the extent my sister has taken over my boat and I have had to order another one from Nick! Arrived today as promised. Should you get one? Yes (or two in my case!) you will not be disappointed. Kelvin Pugh, East Sussex.

Superb, reliable service and products which could possibly cause repeat-customers like me to shout about Advanced Elements to total strangers in the street! Switzerland.

Superb service! If only every online retailer were like you. Added bonus was the DPD delivery service, timely and efficient. Thank you so much. C.B., Fife.

Just bought two Advanced Frame kayaks and are extremely pleased with them, very easy to set up, they perform well in the sea, all in all, exactly what we wanted from an inflatable. Ease of transport with these makes all the difference. Nick was great to deal with, very helpful and knowledgeable.Thoroughly recommended! . P. Hodges, Isle of Wight.

Outstanding once again! Paddy, Suffolk.

A quick note to say thank you for the speed in your replies and the speed of the delivery. J.W. Essex.

Nick, A great big thank-you for all the advice, your patience and for getting all the gear to me so quickly and fuss-free. I've certainly got more than enough to get me going for a month in France but will no doubt be in touch as I get more competent and confident with a blow-up boat! I am delighted to be able to recommend you as a knowledgeable supplier and will certainly advise people to come to you for advice and a great deal. All the best. Roger.