Customer Feedback

Advanced Elements is imported and sold by Nick Pipe at Vortex, an independent retailer. Vortex aims to provide the very best advice & support for what is now Advanced Elements' main UK presence. Some great reviews below, but if I do make a mistake with an order or there is a problem I'll do my best to resolve the problem is the most efficient way!

Customer Feedback

It is great to hear how you are getting on with your kayak, so please email Vortex once you've had a paddle. Thanks to our customers that have permitted their feedback to be published on the website:



We came across your website by chance but so glad we did. The website is excellent and also very quick to reply to our emails. Having not purchased a Kayak before it was really important being able to get professional advice on this at the outset which made all the difference when deciding to make a purchase. Very competitive prices and most importantly the excellent customer service and after sales service which you cannot get from Amazon etc! The website is extensive so anything else we need for the Kayak in the future will be so easy to source. The Gallery section is impressive and gives you a real sense of the many adventures you can have kayaking in the great outdoors! Thanks again for the excellent service! G Fairbairn (Scotland)

Thanks! Estonia

All smooth DP

Helpful additional advice provided by phone. DVG

Ordered it on Saturday, order processed on Monday, out on the water tonight (Tuesday). Hard to beat that kind of service!

Ken, Scotland

Great service from a plain-talking, direct and helpful store manager; no-nonsense! Excellent products all (kayak, pump, vest) - having now come across several other 'blow-up' kayakers on my travels I can confirm the Advanced Elements products are clearly better for both quick inflation, light weight and relatively effortless paddling, as well as shipping very little water (even on a quite choppy sea) and tracking straight and true (even with significant crosswind). Watch drying time before packing away - having a garage where you can set out the kayak to fully dry before mid-term storage is a very good idea. So far I've been on coastal waters, slow rivers, inland lakes and tidal estuaries and will simply say the Advanced frame Kayak can do it all!

MDB, Kent

Nick is outstanding in his knowledge & attention to detail. He is a first class ambassador for Advanced Elements and knowing he is there makes me confident in buying these excellent products which come from outside the UK. I know that the expertise is there & very accessible.

Sam, Kent

Service very good.

Paolo, Italy

Fantastic service from start to finish. I had to call and Nick is both very knowledgable and helpful. Products arrived exactly as promised, Nick even put it on a ‘before 12pm’ delivery at no extra charge..!! Everything was very well packaged and secure and arrived with not a mark. The actual products themselves are fantastic, and I couldn’t recommend Nick, his products or his service any more. I’m already looking at some extras for my kayak and really can’t wait to get it out on the water. Thank you.

Airth, Falkirk

"A brief note to say thanks for the excellent service. I ordered a new floor for my dad's kayak yesterday (he is 81 and still uses his boat regularly by the way). It has just been delivered. Fantastic!"

Andy, Bristol

Excellence all the way! Vince, Slovenia.

Prompt, competent and helpful! D.B., Dundee.

...a shining example of customer service, delivered just the way it should be as far as I'm concerned. I can't recommend Vortex highly enough. Bob B, Perthshire.

Thank you very much for the prompt dispatch time which will help me back on the water quickly. James, Emsworth.

Love the kayaks and service is totally awesome! M.J., Coventry.

My experiences with Nick are unforgettable. His attitude toward his costumers are really something special. He has helped me more than any other seller until now. Nick is a person who can you really trust and can really solve your problem, even if you are not really his costumer, yet. I wish that all kayakers would become his clients. He can really help! ): Bostjan Horvat, Vrhnika, Slovenia.

Advanced Elements Convertible: Excellent service and expert advice from Nick. Ordered at 11am Weds and arrived next day around 12 noon. Brilliant. Did a dry run of inflation in my front room as recommended and all complete in about 35mins. Excellent quick instructions sheet supplied by Nick. On Saturday met with my sister who was caravanning at Bodiam Boating Station on the River Rother in Sussex. Out the car and ready to go in under 15 mins.

The four of us had an excellent few days on the River Rother. My sisters boyfriend isn't too happy with water but we managed to convince him to have a go on the Sunday. The boat performs so well and so comfortable he is now converted! To the extent my sister has taken over my boat and I have had to order another one from Nick! Arrived today as promised. Should you get one? Yes (or two in my case!) you will not be disappointed. Kelvin Pugh, East Sussex.

Excellent service, rang with a question about a 10 year old AE Expedition Lite. Nick not only knew what I was talking about but also gave advice on what part I needed. On the phone he was chatty and I felt like he was as interested in keeping me paddling as much selling me stuff. My order arrived next day well packaged, having received an email letting me know it was on its way, including a short personal note. Thank you for your help and great service. I am sure I will be back. John N, Edinburgh.

Amazing delivery, superb service. Can not be faulted. So impressed I'm looking for an excuse to order something else! Rob, Argyll.

First Class Service! Very rare these days . B.H., Hexham.