Customer Feedback

Advanced Elements is imported and sold by Nick Pipe at Vortex, an independent retailer. Vortex aims to provide the very best advice & support for what is now Advanced Elements' main UK presence. Some great reviews below, but if I do make a mistake with an order or there is a problem I'll do my best to resolve the problem is the most efficient way!

Customer Feedback

It is great to hear how you are getting on with your kayak, so please email Vortex once you've had a paddle. Thanks to our customers that have permitted their feedback to be published on the website:



Ordered it on Saturday, order processed on Monday, out on the water tonight (Tuesday). Hard to beat that kind of service!

Ken, Scotland

Great service from a plain-talking, direct and helpful store manager; no-nonsense! Excellent products all (kayak, pump, vest) - having now come across several other 'blow-up' kayakers on my travels I can confirm the Advanced Elements products are clearly better for both quick inflation, light weight and relatively effortless paddling, as well as shipping very little water (even on a quite choppy sea) and tracking straight and true (even with significant crosswind). Watch drying time before packing away - having a garage where you can set out the kayak to fully dry before mid-term storage is a very good idea. So far I've been on coastal waters, slow rivers, inland lakes and tidal estuaries and will simply say the Advanced frame Kayak can do it all!

MDB, Kent

Nick is outstanding in his knowledge & attention to detail. He is a first class ambassador for Advanced Elements and knowing he is there makes me confident in buying these excellent products which come from outside the UK. I know that the expertise is there & very accessible.

Sam, Kent

Service very good.

Paolo, Italy

Fantastic service from start to finish. I had to call and Nick is both very knowledgable and helpful. Products arrived exactly as promised, Nick even put it on a ‘before 12pm’ delivery at no extra charge..!! Everything was very well packaged and secure and arrived with not a mark. The actual products themselves are fantastic, and I couldn’t recommend Nick, his products or his service any more. I’m already looking at some extras for my kayak and really can’t wait to get it out on the water. Thank you.

Airth, Falkirk

"A brief note to say thanks for the excellent service. I ordered a new floor for my dad's kayak yesterday (he is 81 and still uses his boat regularly by the way). It has just been delivered. Fantastic!"

Andy, Bristol

Excellence all the way! Vince, Slovenia.

Prompt, competent and helpful! D.B., Dundee.

...a shining example of customer service, delivered just the way it should be as far as I'm concerned. I can't recommend Vortex highly enough. Bob B, Perthshire.

Thank you very much for the prompt dispatch time which will help me back on the water quickly. James, Emsworth.

Love the kayaks and service is totally awesome! M.J., Coventry.

My experiences with Nick are unforgettable. His attitude toward his costumers are really something special. He has helped me more than any other seller until now. Nick is a person who can you really trust and can really solve your problem, even if you are not really his costumer, yet. I wish that all kayakers would become his clients. He can really help! ): Bostjan Horvat, Vrhnika, Slovenia.

Advanced Elements Convertible: Excellent service and expert advice from Nick. Ordered at 11am Weds and arrived next day around 12 noon. Brilliant. Did a dry run of inflation in my front room as recommended and all complete in about 35mins. Excellent quick instructions sheet supplied by Nick. On Saturday met with my sister who was caravanning at Bodiam Boating Station on the River Rother in Sussex. Out the car and ready to go in under 15 mins.

The four of us had an excellent few days on the River Rother. My sisters boyfriend isn't too happy with water but we managed to convince him to have a go on the Sunday. The boat performs so well and so comfortable he is now converted! To the extent my sister has taken over my boat and I have had to order another one from Nick! Arrived today as promised. Should you get one? Yes (or two in my case!) you will not be disappointed. Kelvin Pugh, East Sussex.

Fast response & follow up to my order, well packed & fast delivery Matt, Devon.

Thank you so much for helping my friend get her Advanced Frame, I had no hesitation in recommending you to her, and the wonderful AE brand. We had so much fun with her wee AE and my AE convertible in the far North of Scotland, we had mixed weather but found our kayaks cut through choppy waves and felt safe and stable. The kayaks attract a lot of attention and I have directed several more people to your website. Your advice, prompt service and attention to detail are second to none and I look forward to augmenting my kit from your stock in the future! Victoria, Scotland.

Your phone advice and support was outstanding thank you.  It made a massive difference by helping me select the right kayak for our needs, which would have been very different if only selecting from the info online. The kayak is outstanding, amazingly easy to use, and easily as good as a rigid kayak with the fab flexibility of it being so portable and fast to get ready. Having had rigid kayaks in the past...never again! I wasn't expecting delivery to be so fast (next day!), poss save money by offering a slower service? Customer from Norwich.

I'm new to Kayaking so really wanted to discuss my options prior to purchase. Give Nick a call, his professional and friendly advice was exactly what I needed. Nick ensured I made the right purchase by first evaluating my requirements with zero interest in the sale. Nick's customer service is first class with super fast delivery. Everything is well packed and included are custom instructions / advice  from Nick - Perfect. I couldn't be more delighted and look forward to ordering again soon as the wife now wants an Advanced Elements kayak as well :-) - Thank you Nick - much appreciated. Nick Moody - Peterborough.

A quality product delivered extremely quickly. Well done! R.H, Cornwall.

I have been out in my new Advanced Elements Expedition Elite Kayak twice now and spent over 10 hours in it,  exploring the local rivers and am totally loving it. It opens up access to hidden wildlife and scenery which I would never expected to see right in the middle of an urban area. Time spent it the boat provides the ultimate in peace and quiet and relaxation. A total revelation! Having previously done lots of SCUBA diving, skiing and sailing, I  can say truthfully that,  this kayak is without doubt,  my favourite investment in leisure equipment of all time. I really love my new boat. Setup and launch is easy, is supremely stable, easy to paddle and tracks straight, without having to make constant corrections. Can't wait to get it on the sea next year. Huge thanks to Nick at Vortex for being so helpful and for getting my kayak to me on a the next day delivery, so that I could enjoy the bank holiday sunshine. Mark, Leamington Spa, Warks.

Today was the first trip on the lake with the Advanced Elements Convertible kayak. Thanks to Nick's additional information sheet on inflating the kayak there was no problem. When paddling it tracks nice and easy, very manoeuvrable in choppy conditions. Ray C, Reading.