Customer Feedback

Coronavirus (COVID-19) Status:

Vortex is shipping as normal, but most models I hold stock of are now sold out due to high demand.

Note: For customers that have pre-ordered Convertible Elite, Convertible & Ultralight kayaks, stock should be here in the UK 2nd week August.

Advanced Elements is imported and sold by Nick Pipe at Vortex, an independent retailer. Vortex aims to provide the very best advice & support for what is now Advanced Elements' main UK presence. Some great reviews below, but if I do make a mistake with an order or there is a problem I'll do my best to resolve the problem is the most efficient way!

Customer Feedback

It is great to hear how you are getting on with your kayak, so please email Vortex once you've had a paddle. Thanks to our customers that have permitted their feedback to be published on the website:



Excellent customer service. Nick is very supportive and can guide amateurs like myself in making the correct product choices. Very fast replies to my emails. Would definitely recommend to anybody interested in buying a kayak. Iason (Greece)

Thank you. J.Z (Latvia)

A first class service all round. Many thanks indeed. J.F. (Hertfordshire)

Many thanks for sorting our new kayak and answering my queries - great service and great kayak. Had our first 10km paddle today and loved it - so easy to set up and pack up. Neil, Lancs.

Great phone and mail support. Fast, professional, honest and friendly. Is there anything else the Customers need? Highly recommended. Jan Majewski from Poland

I have been looking for a lightweight inflatable kayak to take with me in my camper van.  Found Vortex and had a chat to Nick, purchased the Ultralight Kayak and Dropstich floor.

They duly arrived as promised and after waiting for the weather for a few days took the kayak out in rather too windy weather for a coastal paddle. First the kayak was stored easily in the van, then easily inflated 8 mins then put on my shoulder and into the waves. I was amazed at how well the kayak tracked and had a great time before it got too windy and I had to come in. Both the product and service has been faultless. I look forward to some quiet paddling on the canal and calm coast. Many thanks Chris.

CL Exeter

Just a quick note to say thank you for organising and for selling us the AE advanced frame Kayaks.

All arrived as planned and we tested them out on a local river a few days ago, as expected they are excellent quality, just as we ordered and are awesome. The kayaks performed brilliantly during our recent trip where we practiced all our drills including launching, carrying between locks, etc. Inflation using the AE pump with gauge was easy especially with the helpful guide provided in addition to the standard instruction as was deflation and storage.

We are extremely pleased with both our purchase and the service we have received. Thank you.

A.E. SE England

There is nothing so wonderful as buying new sporting equipment, except buying it from someone who really knows what they are talking about. Nick is incredibly well-informed and patient! He talked me through all of the options before we settled on AE Ultralights for all four members of the family. Given we have been in lockdown, the delivery was both prompt and accompanied by great instructions. To our joy, the kayaks arrived on the same day as Scotland opened up for paddling again.

The Ultralights were super easy to assemble and incredibly light to carry down to the water’s edge (also they come in a backpack that you could take on a hike to good padding places that require a bit more effort to reach). Within half an hour we were on the water, a beautiful Scottish Loch, paddling in the early evening light. The kayaks are really well-made, a lovely bit of design, and they track well and feel incredibly stable. Truly, a delight from beginning to end.

A huge thanks to Nick for transforming this Summer and many others to come.

J.H.

I have enjoyed this kayak so much. I am so glad I spent the extra money investing in such a decent product rather than buying something semi good.

I've spent hours and hours in this and never get bored. This kayak behaves so close to a rigid body and yet doesn't require the space to store. The best part is being able to travel up stream without the concern to return back before it gets late as public transport is always there.

I'd like to make one further comment on just how helpful and insightful you were when I first enquired about the kayak. You gave me a lot of important information with honesty to ensure I got the right product for me and not just another sale. Your post sales care is also top notch.

I've recommended you to everyone I've met and will continue to do so. This guy really knows what he's talking about.

S.B., Berkshire

Everything is fine, nice service.

Berlin

Thanks! Estonia

All smooth.

DP

Helpful additional advice provided by phone. DVG

We came across your website by chance but so glad we did. The website is excellent and also very quick to reply to our emails.

Having not purchased a kayak before it was really important being able to get professional advice on this at the outset which made all the difference when deciding to make a purchase. Very competitive prices and most importantly the excellent customer service and after sales service which you cannot get from Amazon etc! The website is extensive so anything else we need for the kayak in the future will be so easy to source. The gallery section is impressive and gives you a real sense of the many adventures you can have kayaking in the great outdoors!

Thanks again for the excellent service!

G Fairbairn (Scotland)

Ordered it on Saturday, order processed on Monday, out on the water tonight (Tuesday). Hard to beat that kind of service!

Ken, Scotland

Great service from a plain-talking, direct and helpful store manager; no-nonsense! Excellent products all (kayak, pump, vest) - having now come across several other 'blow-up' kayakers on my travels I can confirm the Advanced Elements products are clearly better for both quick inflation, light weight and relatively effortless paddling, as well as shipping very little water (even on a quite choppy sea) and tracking straight and true (even with significant crosswind). Watch drying time before packing away - having a garage where you can set out the kayak to fully dry before mid-term storage is a very good idea. So far I've been on coastal waters, slow rivers, inland lakes and tidal estuaries and will simply say the Advanced frame Kayak can do it all!

MDB, Kent

Nick is outstanding in his knowledge & attention to detail. He is a first class ambassador for Advanced Elements and knowing he is there makes me confident in buying these excellent products which come from outside the UK. I know that the expertise is there & very accessible.

Sam, Kent

Service very good.

Paolo, Italy

Fantastic service from start to finish. I had to call and Nick is both very knowledgable and helpful. Products arrived exactly as promised, Nick even put it on a ‘before 12pm’ delivery at no extra charge..!! Everything was very well packaged and secure and arrived with not a mark. The actual products themselves are fantastic, and I couldn’t recommend Nick, his products or his service any more. I’m already looking at some extras for my kayak and really can’t wait to get it out on the water. Thank you.

Airth, Falkirk

"A brief note to say thanks for the excellent service. I ordered a new floor for my dad's kayak yesterday (he is 81 and still uses his boat regularly by the way). It has just been delivered. Fantastic!"

Andy, Bristol