Customer Feedback

This is for NEW stock arrivals:

End November 2021

  • AdvancedFrame (red)
  • AdvancedFrame Convertible Elite kayak (red) (2nd batch, only for customers that have pre-ordered)
  • AdvancedFrame Convertible Elite kayak (red) (additional stock)

End December 2021/January 2022

  • AdvancedFrame Ultralight

February 2022

  • AdvancedFrame Convertible Elite kayak (blue)
  • AvancedFrame Elite kayak (red)
  • AdvancedFrame Elite kayak (blue)

Date to be Confirmed

  • Lagoon 1
  • Airfusion Evo
  • Evolution kayak

How To Secure A Kayak

  1. Email or complete the enquiry form letting Nick at Vortex know the exact kayak model (& colour) you are interested in.
  2. You will receive an email confirming receipt of your email. If you are a Gmail user, my email will be in your SPAM folder!
  3. Keep an eye on the website homepage for any changes/updates to the stock arrival dates. Please don't email for updates. They will be on the website.
  4. Once I have notification that stock arrival is imminent, I'll email you requesting you make a purchase to secure your order. If you want your kayak you will need to be prompt doing this.
  5. Stock availability & shipping dates very fluid at the moment. I will do my best to secure stock for your order - but I can't guarantee any stock or any shipping dates until I have kayaks & accessories here in the UK.

Advanced Elements is imported and sold by Nick Pipe at Vortex, an independent retailer. Vortex aims to provide the very best advice & support for what is now Advanced Elements' main UK presence. Some great reviews below, but if I do make a mistake with an order or there is a problem I'll do my best to resolve the problem is the most efficient way!

Customer Feedback

It is great to hear how you are getting on with your kayak, so please email Vortex once you've had a paddle. Thanks to our customers that have permitted their feedback to be published on the website:



Brilliant customer service. My orders were dispatched quickly, good communication and I was totally kept up to date. I had a problem with one of the items I ordered, so I emailed to ask about returns, including photos of the problem, and a replacement was dispatched almost immediately with no fuss. Advanced Elements kayaks are great, but the customer service / aftercare at Vortex is even better - easily as good as I've had anywhere, I couldn't have asked for more. Thank you Nick and co - really appreciate your help. GJ (Watford)

Nick is the most knowledgable, welcoming and customer focussed person I know for kayaks. He offers excellent value and service, and has done for many years. Matthew (Cambridge)

Excellent service from first glance at the website to prompt delivery of an excellent product. Aftersales/customer service is second to none, and I cannot recommend Vortex highly enough. James Quin, Wirral.

All received Great service thanks CMG Scotland

Looked for the AdvancedFrame UltraLite and found it available here. Nick at Vortex was extremely helpful, got back shortly after my inquiry (even during a weekend!) and arranged shipping the next working day. The kayak arrived within 4 days with international transport to Sweden, just in time for a planned trip. Nick provided helpful and friendly technical advice regarding the kayak. Am highly impressed by the remarkable speed and customer service. Best international purchase experience of the year. Really enjoying this lightweight kayak so far. Many thanks! Stockholm, Sweden

All handled very efficiently via the website and email. There was a wait, but I new this from the start and was kept up to date with expected arrival dates. I have bought gear before where promises falsely raised expectations, the honesty of Advanced Elements is much appreciated. Well worth the wait as my Expedition Elite looks fantastic! BR Yorkshire

Really first class product knowledge and service I would so highly recommend. K. B. Northants.

Great shopping experience. I bought what I needed at good competitive prices. Nick was a great help giving me options and guiding me through the process all the way. Thanks again! Frank from Malta

Thanks Nick. Kayak arrived safely in Portugal today. Great service, great products and great prices. The electronic purchasing was easy to follow, backed up by great phone support and knowledge to help me make the right choices. Faultless from start to end. Ty Johnson (central Portugal)

Very pleasant ordering experience! Quick and precise answers. Reasonable shipping fees. Cristian M (Romania)

We called Nick backside with a problem. Within 10 minutes, Nick has provided brilliant advice and sorted the problem under warranty and shipped the replacement tube overnight. Outstanding service. Unbeatable. Geoff, Norwich

Great website, what you see is what you get and delivery arrived bang on schedule. Beyond that, Nick is very knowledgable and helpful in the email exchanges we've had and am always impressed by his rapid responses to queries. I can't recommend the company enough and hope that when the stock comes back in at the end of the year, that there'll be even more of us out on the water exploring with our Advanced Elements kayaks! Nick from Plymouth

very satisfied with the development of the purchase, I only paid 20 euros for the transport of the kayak from UK to Portugal (20Kg) RA-L. Lisbon PT

Excellent customer service. Nick is very supportive and can guide amateurs like myself in making the correct product choices. Very fast replies to my emails. Would definitely recommend to anybody interested in buying a kayak. Iason (Greece)

Thank you. J.Z (Latvia)

A first class service all round. Many thanks indeed. J.F. (Hertfordshire)

Many thanks for sorting our new kayak and answering my queries - great service and great kayak. Had our first 10km paddle today and loved it - so easy to set up and pack up. Neil, Lancs.

Great phone and mail support. Fast, professional, honest and friendly. Is there anything else the Customers need? Highly recommended. Jan Majewski from Poland

I have been looking for a lightweight inflatable kayak to take with me in my camper van.  Found Vortex and had a chat to Nick, purchased the Ultralight Kayak and Dropstich floor.

They duly arrived as promised and after waiting for the weather for a few days took the kayak out in rather too windy weather for a coastal paddle. First the kayak was stored easily in the van, then easily inflated 8 mins then put on my shoulder and into the waves. I was amazed at how well the kayak tracked and had a great time before it got too windy and I had to come in. Both the product and service has been faultless. I look forward to some quiet paddling on the canal and calm coast. Many thanks Chris.

CL Exeter

Just a quick note to say thank you for organising and for selling us the AE advanced frame Kayaks.

All arrived as planned and we tested them out on a local river a few days ago, as expected they are excellent quality, just as we ordered and are awesome. The kayaks performed brilliantly during our recent trip where we practiced all our drills including launching, carrying between locks, etc. Inflation using the AE pump with gauge was easy especially with the helpful guide provided in addition to the standard instruction as was deflation and storage.

We are extremely pleased with both our purchase and the service we have received. Thank you.

A.E. SE England