Customer Feedback

Advanced Elements is imported and sold by Nick Pipe at Vortex, an independent retailer. Vortex aims to provide the very best advice & support for what is now Advanced Elements' main UK presence. Some great reviews below, but if I do make a mistake with an order or there is a problem I'll do my best to resolve the problem is the most efficient way!

Customer Feedback

It is great to hear how you are getting on with your kayak, so please email Vortex once you've had a paddle. Thanks to our customers that have permitted their feedback to be published on the website:

Quick feedback regarding the Ultralite which I purchased from you last year to Stockholm, Sweden. Thanks again for the speedy and professional service and good advice! Just wanted to let you know that it's actually still my favorite kayak even if I own six and most of them are much faster. The versatility and portability due to the low weight is awesome. By statistics it remains my most used inflatable on-water vessel. During yesterday's 19km trip out of the region, I brought it with bus, metro, train and taxi and came across both a castle and an elk (!) on the water. So can't but still recommending it, warmly. Thanks and all the best,

Patrik Vuorio, Sweden

We have just purchased our second Advanced Elements Ultralite kayak. Living in the Lake District we have plenty of opportunity to utilise it and its ease of use, quick drying, and quality make for great fun. It’s great for throwing in the back of the car and can be carried with minimum effort. We already have two Advanced Elements Advanced Frame kayaks which are superb albeit a little heavier. The quality of the kayaks and sturdiness make them great value in comparison to flimsier competitors. We purchased all our kayaks from Nick and his level of service is exemplary.

Paul, Lake District

Hi Nick, Just wanted to say thanks for the service - received my Advanced Elements Sport in super quick time, everything fine and thanks for the extra sheet of info on inflating. Took it out for the maiden voyage today and I’m really chuffed. I bought the back-bone for when I’m out on choppy Scottish lochs this summer but went without it today and the tracking was fine. It will pretty much live in my car, ready for spontaneous mini adventures on my local rivers and canals in Cheshire. Many thanks! Jo

Jo Holden (Cheshire)

Great service from Nick. Always quick to reply to any questions I have. Will be buying from Vortex again.

Stu, Chelmsford

Hi Nick, Your excellent personal service much valued and the products excellent. It would be lovely to have better access to some of the more peripheral accessories which are rarely in stock (stick on D rings, some of the sacks for example) but this would seem to be a problem for all European retailers. Best Wishes.

John (Yorkshire)

Brilliant customer service. My orders were dispatched quickly, good communication and I was totally kept up to date. I had a problem with one of the items I ordered, so I emailed to ask about returns, including photos of the problem, and a replacement was dispatched almost immediately with no fuss. Advanced Elements kayaks are great, but the customer service / aftercare at Vortex is even better - easily as good as I've had anywhere, I couldn't have asked for more. Thank you Nick and co - really appreciate your help.

GJ (Watford)

Nick is the most knowledgable, welcoming and customer focussed person I know for kayaks. He offers excellent value and service, and has done for many years.

Matthew (Cambridge)

Excellent service from first glance at the website to prompt delivery of an excellent product. Aftersales/customer service is second to none, and I cannot recommend Vortex highly enough.

James Quin, Wirral.

Looked for the AdvancedFrame UltraLite and found it available here. Nick at Vortex was extremely helpful, got back shortly after my inquiry (even during a weekend!) and arranged shipping the next working day. The kayak arrived within 4 days with international transport to Sweden, just in time for a planned trip. Nick provided helpful and friendly technical advice regarding the kayak. Am highly impressed by the remarkable speed and customer service. Best international purchase experience of the year. Really enjoying this lightweight kayak so far. Many thanks!

Stockholm, Sweden

All handled very efficiently via the website and email. There was a wait, but I new this from the start and was kept up to date with expected arrival dates. I have bought gear before where promises falsely raised expectations, the honesty of Advanced Elements is much appreciated. Well worth the wait as my Expedition Elite looks fantastic!

BR Yorkshire

All received Great service thanks

CMG Scotland

Really first class product knowledge and service I would so highly recommend.

K. B. Northants.

Great shopping experience. I bought what I needed at good competitive prices. Nick was a great help giving me options and guiding me through the process all the way. Thanks again!

Frank from Malta

very satisfied with the development of the purchase, I only paid 20 euros for the transport of the kayak from UK to Portugal (20Kg)

RA-L. Lisbon PT

Thanks Nick. Kayak arrived safely in Portugal today. Great service, great products and great prices. The electronic purchasing was easy to follow, backed up by great phone support and knowledge to help me make the right choices. Faultless from start to end.

Ty Johnson (central Portugal)

Very pleasant ordering experience! Quick and precise answers. Reasonable shipping fees.

Cristian M (Romania)

We called Nick backside with a problem. Within 10 minutes, Nick has provided brilliant advice and sorted the problem under warranty and shipped the replacement tube overnight. Outstanding service. Unbeatable.

Geoff, Norwich

Great website, what you see is what you get and delivery arrived bang on schedule. Beyond that, Nick is very knowledgable and helpful in the email exchanges we've had and am always impressed by his rapid responses to queries. I can't recommend the company enough and hope that when the stock comes back in at the end of the year, that there'll be even more of us out on the water exploring with our Advanced Elements kayaks!

Nick from Plymouth

Excellent customer service. Nick is very supportive and can guide amateurs like myself in making the correct product choices. Very fast replies to my emails. Would definitely recommend to anybody interested in buying a kayak.

Iason (Greece)

Thank you.

J.Z (Latvia)