Customer Feedback

Coronavirus (COVID-19) Status:

  • Vortex is shipping as normal, but all models out of stock out due to high demand.
  • Pricing & availability of kayaks for 2021 will appear on this page towards the end of the year.
  • It won't be possible to preorder kayaks until next year's pricing & (possible) import duties are known.
  • You can add your email addres to the email news list if you want to recieve an update on availability.

Advanced Elements is imported and sold by Nick Pipe at Vortex, an independent retailer. Vortex aims to provide the very best advice & support for what is now Advanced Elements' main UK presence. Some great reviews below, but if I do make a mistake with an order or there is a problem I'll do my best to resolve the problem is the most efficient way!

Customer Feedback

It is great to hear how you are getting on with your kayak, so please email Vortex once you've had a paddle. Thanks to our customers that have permitted their feedback to be published on the website:



Thanks Nick. Kayak arrived safely in Portugal today. Great service, great products and great prices. The electronic purchasing was easy to follow, backed up by great phone support and knowledge to help me make the right choices. Faultless from start to end. Ty Johnson (central Portugal)

Very pleasant ordering experience! Quick and precise answers. Reasonable shipping fees. Cristian M (Romania)

We called Nick backside with a problem. Within 10 minutes, Nick has provided brilliant advice and sorted the problem under warranty and shipped the replacement tube overnight. Outstanding service. Unbeatable. Geoff, Norwich

Great website, what you see is what you get and delivery arrived bang on schedule. Beyond that, Nick is very knowledgable and helpful in the email exchanges we've had and am always impressed by his rapid responses to queries. I can't recommend the company enough and hope that when the stock comes back in at the end of the year, that there'll be even more of us out on the water exploring with our Advanced Elements kayaks! Nick from Plymouth

very satisfied with the development of the purchase, I only paid 20 euros for the transport of the kayak from UK to Portugal (20Kg) RA-L. Lisbon PT

Excellent customer service. Nick is very supportive and can guide amateurs like myself in making the correct product choices. Very fast replies to my emails. Would definitely recommend to anybody interested in buying a kayak. Iason (Greece)

Thank you. J.Z (Latvia)

A first class service all round. Many thanks indeed. J.F. (Hertfordshire)

Many thanks for sorting our new kayak and answering my queries - great service and great kayak. Had our first 10km paddle today and loved it - so easy to set up and pack up. Neil, Lancs.

Great phone and mail support. Fast, professional, honest and friendly. Is there anything else the Customers need? Highly recommended. Jan Majewski from Poland

I have been looking for a lightweight inflatable kayak to take with me in my camper van.  Found Vortex and had a chat to Nick, purchased the Ultralight Kayak and Dropstich floor.

They duly arrived as promised and after waiting for the weather for a few days took the kayak out in rather too windy weather for a coastal paddle. First the kayak was stored easily in the van, then easily inflated 8 mins then put on my shoulder and into the waves. I was amazed at how well the kayak tracked and had a great time before it got too windy and I had to come in. Both the product and service has been faultless. I look forward to some quiet paddling on the canal and calm coast. Many thanks Chris.

CL Exeter

Just a quick note to say thank you for organising and for selling us the AE advanced frame Kayaks.

All arrived as planned and we tested them out on a local river a few days ago, as expected they are excellent quality, just as we ordered and are awesome. The kayaks performed brilliantly during our recent trip where we practiced all our drills including launching, carrying between locks, etc. Inflation using the AE pump with gauge was easy especially with the helpful guide provided in addition to the standard instruction as was deflation and storage.

We are extremely pleased with both our purchase and the service we have received. Thank you.

A.E. SE England

There is nothing so wonderful as buying new sporting equipment, except buying it from someone who really knows what they are talking about. Nick is incredibly well-informed and patient! He talked me through all of the options before we settled on AE Ultralights for all four members of the family. Given we have been in lockdown, the delivery was both prompt and accompanied by great instructions. To our joy, the kayaks arrived on the same day as Scotland opened up for paddling again.

The Ultralights were super easy to assemble and incredibly light to carry down to the water’s edge (also they come in a backpack that you could take on a hike to good padding places that require a bit more effort to reach). Within half an hour we were on the water, a beautiful Scottish Loch, paddling in the early evening light. The kayaks are really well-made, a lovely bit of design, and they track well and feel incredibly stable. Truly, a delight from beginning to end.

A huge thanks to Nick for transforming this Summer and many others to come.

J.H.

I have enjoyed this kayak so much. I am so glad I spent the extra money investing in such a decent product rather than buying something semi good.

I've spent hours and hours in this and never get bored. This kayak behaves so close to a rigid body and yet doesn't require the space to store. The best part is being able to travel up stream without the concern to return back before it gets late as public transport is always there.

I'd like to make one further comment on just how helpful and insightful you were when I first enquired about the kayak. You gave me a lot of important information with honesty to ensure I got the right product for me and not just another sale. Your post sales care is also top notch.

I've recommended you to everyone I've met and will continue to do so. This guy really knows what he's talking about.

S.B., Berkshire

Everything is fine, nice service.

Berlin

We came across your website by chance but so glad we did. The website is excellent and also very quick to reply to our emails.

Having not purchased a kayak before it was really important being able to get professional advice on this at the outset which made all the difference when deciding to make a purchase. Very competitive prices and most importantly the excellent customer service and after sales service which you cannot get from Amazon etc! The website is extensive so anything else we need for the kayak in the future will be so easy to source. The gallery section is impressive and gives you a real sense of the many adventures you can have kayaking in the great outdoors!

Thanks again for the excellent service!

G Fairbairn (Scotland)

Thanks! Estonia

All smooth.

DP

Helpful additional advice provided by phone. DVG

Ordered it on Saturday, order processed on Monday, out on the water tonight (Tuesday). Hard to beat that kind of service!

Ken, Scotland