Online Shop Help

Easy International Ordering

  1. Add the items you want to buy to the shopping cart & then click "checkout".

  2. Enter your details (please don't use any accents on your characters e.g. é ).

  3. For Payment Options, just select "I would just like a quote for shipping!"

  4. Based on the destination, weight/volume & number of boxes, you will receive an email with a shipping quote (usually the same working day) along with an approximate shipping time.

  5. If you want to proceed with your order, you can pay by BACS / bank transfer (bank details available on request), by credit/debit card or Paypal (low value orders only).

  6. To pay by credit / debit card or Paypal (low value orders only), just add the items to the shopping cart (again), select "checkout" & proceed to make a payment selecting "Credit /Debit Card" or "Paypal" (low value orders only).

  7. If paying by Credit / Debit card, I can reuse your transaction details to take a 2nd payment for the shipping (provided you have responded to my email accepting the shipping charges).

  8. If paying by PayPal (low value orders only), you will receive an email with a payment request for the shipping.

Customer Feedback

VortexAdvanced Elements is imported and sold by Vortex, an independent retailer. Vortex aims to provide the very best advice & support for what is now Advanced Elements' main UK presence.

Customer Feedback

It is great to hear how you are getting on with your kayak, so please email Vortex once you've had a paddle. Thanks to our customers that have permitted their feedback to be published on the website:

  • "I'm new to Kayaking so really wanted to discuss my options prior to purchase. Give Nick a call, his professional and friendly advice was exactly what I needed. Nick ensured I made the right purchase by first evaluating my requirements with zero interest in the sale. Nick's customer service is first class with super fast delivery. Everything is well packed and included are custom instructions / advice  from Nick - Perfect. I couldn't be more delighted and look forward to ordering again soon as the wife now wants an Advanced Elements kayak as well :-) - Thank you Nick - much appreciated." Nick Moody - Peterborough.

  • "I ordered the kayak online on Sunday evening from Vortex in Mynydd Llandegai & early next morning Nick was on the phone to discuss what I had ordered. His specialist knowledge allowed me to modify my order to take into account certain requirements that I had (the kayak was a gift for my wife). Nick could not have been more helpful & he is clearly geared towards giving the best advice rather than simply upselling things that may not be appropriate.
    Product arrived next day & we set it up for the wife & off she went, like a duck to water.
    A great quality product, with equally great customer service from Nick.
    Very highly recommended, buy with confidence". Dave Hill NW Leicestershire.


  • "I just wanted to say how impressed I was with the service I received from Vortex when ordering our Advanced Elements kayak - it was fantastic! The instructions you added to our package were very informative and made the whole set-up a lot more manageable. We also thank you for the dry-bag you added in -  it's been very useful! We have been out on a good few adventures already (I've attached a few photos of our latest Thames excursion). I will absolutely be using Vortex for any future kayak-related purchases! Thank you again." MG, Berkshire.

  • "Fantastic service. Super fast delivery. All packaged well. Haven't tested yet, but sure everything will be all OK. Thanks Nick". Pete, Norfolk.

  • "Very quick delivery. Ordered one day, arrived the next! Excellent service. Many thanks Nick." Scott, Epsom.

  • "Outstanding once again!" Paddy, Suffolk.

  • "We identified the kayak that met our needs (two seater Lagoon) on Wednesday evening and placed our order.  Confirmation of order and planned despatch timings received via email later same evening.  Kayak received Friday lunchtime.  Could not have been more pleased with the product or helpful support given. As suggested, we had a dry run setting it up and followed the instructions - successfully inflated kayak with minimum fuss. Can't wait to get out on the water in next few days." M.S, Cardigan.

  • "Always a fast order confirmation and despatch from Nick, thanks." Gary.

  • "Easy to order via website, quick delivery.". D.M, Stirling.

  • "Excellent service, rang with a question about a 10 year old AE Expedition Lite. Nick not only knew what I was talking about but also gave advice on what part I needed. On the phone he was chatty and I felt like he was as interested in keeping me paddling as much selling me stuff. My order arrived next day well packaged, having received an email letting me know it was on its way, including a short personal note. Thank you for your help and great service. I am sure I will be back." John N, Edinburgh.

  • "Fast response & follow up to my order, well packed & fast delivery" Matt, Devon.

  • "I have been out in my new Advanced Elements Expedition Elite Kayak twice now and spent over 10 hours in it,  exploring the local rivers and am totally loving it. It opens up access to hidden wildlife and scenery which I would never expected to see right in the middle of an urban area. Time spent it the boat provides the ultimate in peace and quiet and relaxation. A total revelation!

    Having previously done lots of SCUBA diving, skiing and sailing, I  can say truthfully that,  this kayak is without doubt,  my favourite investment in leisure equipment of all time. I really love my new boat.
    Setup and launch is easy, is supremely stable, easy to paddle and tracks straight, without having to make constant corrections.

    Can't wait to get it on the sea next year.

    Huge thanks to Nick at Vortex for being so helpful and for getting my kayak to me on a the next day delivery, so that I could enjoy the bank holiday sunshine." Mark, Leamington Spa, Warks.

  • "Thanks Nick, there is a good reason I have been doing business with you and that is your service and engagement. Amazon may have been cheaper on occasion but when the difference is not large it is an easy choice. My friends and I prefer to support a small UK business than a giant. This level of service must at times be hard work but because of this we have placed further orders with you although it has not always been the cheapest option. Four advanced frame kayaks and accessories later I hope proves your efforts are worthwhile. Trying not to covert an Airfusion Elite now :-)". Jonathan Lockie.

  • "Nick many thanks for your advice last week it was a great help in making my final decision also for the good communication and the very fast dispatch/ delivery . I am very impressed with the quality of your product and would recommend it to others looking for this type kayak." Paul, Suffolk.

  • "As every newbie I've ordered things I did not know I don't need but Nick was quick to help me and guide me through the deep waters of kayaking explaining in detail and trying hard to keep my interest in his heart. Excellent service. I regret I can't buy my dry suit from here too". Zak, Co.Down.

  • "Superb, reliable service and products which could possibly cause repeat-customers like me to shout about Advanced Elements to total strangers in the street!" Switzerland.
  • "A great service. I ordered the AE Convertible on the Monday and received delivery in France on the Wednesday". Andy, France.

  • "Superb service! If only every online retailer were like you. Added bonus was the DPD delivery service, timely and efficient. Thank you so much." C.B. Fife.

  • "Excellence all the way!". Vince, Slovenia.

  • "Thank you so much for helping my friend get her Advanced Frame, I had no hesitation in recommending you to her, and the wonderful AE brand. We had so much fun with her wee AE and my AE convertible in the far North of Scotland, we had mixed weather but found our kayaks cut through choppy waves and felt safe and stable. The kayaks attract a lot of attention and I have directed several more people to your website. Your advice, prompt service and attention to detail are second to none and I look forward to augmenting my kit from your stock in the future!" Victoria, Scotland.

  • "Nice to have such a reliable company that can provide parts and support for my little fleet of AE kayaks!" Dean, Ipswitch.

  • "Today was the first trip on the lake with the Advanced Elements Convertible kayak. Thanks to Nick's additional information sheet on inflating the kayak there was no problem. When paddling it tracks nice and easy, very manoeuvrable in choppy conditions." Ray C, Reading.

  • "Love the kayaks and service is totally awesome!" MJ, Coventry.

  • "Thank you very much for the prompt dispatch time which will help me back on the water quickly". James, Emsworth.

  • "Great service all round." David, Windermere.

  • "...a shining example of customer service, delivered just the way it should be as far as I'm concerned. I can't recommend Vortex highly enough". Bob B, Perthshire.

  • "Prompt, competent and helpful!" D.B., Dundee.

  • "Very friendly, knowledgeable and helpful, Highly recommended. Purchased Advance Frame Sport - well designed and high quality piece of equipment." CE, Hampshire.

  • "First Class Service! Very rare these days". BH, Hexham.

  • "Nick, A great big thank-you for all the advice, your patience and for getting all the gear to me so quickly and fuss-free. I've certainly got more than enough to get me going for a month in France but will no doubt be in touch as I get more competent and confident with a blow-up boat! I am delighted to be able to recommend you as a knowledgeable supplier and will certainly advise people to come to you for advice and a great deal. All the best." Roger.

  • "Thank you for excellent service and quick delivery!"A.H, Finland.

  • "Excellent all round service with very knowledgeable advice much appreciated by a beginner." Bob, Blairgowrie. 

  • "It's been a pleasure in having a supplier who knows what he talking about and helping with people new to the sport. Looking forward to dealing with you again". Anthony, Shropshire.

  • "Thanks for a great shopping experience. The fastest support that I have experienced, even during our questions sent by mail at night. I be happy to tell anyone interested in our air kayak to check your website." M. Sweden.

  • "Your phone advice and support was outstanding thank you.  It made a massive difference by helping me select the right kayak for our needs, which would have been very different if only selecting from the info online.
    The kayak is outstanding, amazingly easy to use, and easily as good as a rigid kayak with the fab flexibility of it being so portable and fast to get ready. Having had rigid kayaks in the past...never again!
    I wasn't expecting delivery to be so fast (next day!), poss save money by offering a slower service?" Customer from Norwich.

  • "Just a quick note to let you know we took the Convertible out on Sunday. Being the first time using a inflatable kayak and not been on the water for a number of years we were a little anxious as to how we were going to get on, we need not have worried, the whole event was a pleasure. The kayak was incredibly easy to inflate (& deflate) it was very stable getting into and out of and very easy to manoeuvre in the water. We had planned to go out for about an hour but found ourselves on the river for over two hours, we had a really lovely time".  Sally, Surrey.

  • "Nick, A great big thank-you for all the advice, your patience and for getting all the gear to me so quickly and fuss-free. I've certainly got more than enough to get me going for a month in France but will no doubt be in touch as I get more competent and confident with a blow-up boat!! I am delighted to be able to recommend you as a knowledgeable supplier and will certainly advise people to come to you for advice and a great deal. All the best." RA, Warminster.

  • "Very friendly, knowledgeable and helpful. Highly recommended. Purchased Advance Frame Sport - well designed and high quality piece of equipment" C. Else, Hampshire.

  • "Great information about products on site. Quick email answer to enquiry. Swift delivery via UPS, though found postal fees to Portugal too expensive. Overall, very satisfied. Thanks." Carlos, Portugal.

  • "Just bought two Advanced Frame kayaks and are extremely pleased with them, very easy to set up, they perform well in the sea, all in all, exactly what we wanted from an inflatable. Ease of transport with these makes all the difference. Nick was great to deal with, very helpful and knowledgeable.Thoroughly recommended!". P. Hodges, Isle of Wight.

  • "Ordered Advanced Frame Expedition midday Wednesday and received 09:30 the next day. This is the best delivery service I have ever received from any company." Selwyn. Coventry.

  • "Nick certainly knows his products, just purchased on his advice an Advanced Elements Convertible, it is a dream to set up, a dream on the water, stable, sturdy and great fun. The whole experience including email support and phone calls are second to none." Scott, Perth.

  • "I cannot praise Nick, at Vortex, highly enough for his follow up service. On two separate occasions he has gone way beyond the call of duty (in time and cost) to solve problems that arose, through no fault of his or the product, with my original purchase (made some years previously). I have never known such back-up and feel it is worthy of mention..." J.T, Glasgow.

  • "It has been a joy to use this site, and the personal service is excellent! Thanks Nick for the phone call! I will stay in touch to let you know how we get on; and knowing me--I will have some questions!." P, Scotland.

  • "First Class Service." J McA, Co. Antrim.

  • "A quality product delivered extremely quickly. Well done!" R.H, Cornwall.

  • "Courteous and prompt service with fantastic on-line and telephone support. Exemplary." S.D, Colchester.

  • "Amazing delivery service; goods received less than 16 hours after ordering. Kayak amazing." M.C. London.

  • "Outstandingly quick service. Ordered it late on Saturday night; used it before work on Tuesday morning!" Anon.

  • "I have had a very satisfactory and rewarding experience in all of my dealings with Nick and his team." P.B. London.

  • "A quick note to say thank you for the speed in your replies and the speed of the delivery." J.W. Essex.

  • "Brilliant courier! it arrived just after 10.00am. this morning talk about speedy - ordered Monday at 4.00pm - delivered Tuesday at 10.00am. 10 out of 10!" D.S. Hampshire.

  • "Looking at online product description can sometimes be not enough to make a purchase decision. If you're unsure which boat to go for just phone Nick. He'll ask you the right questions about what you want to do with the boat and will come up with the right solution. I had hesitated for 2 years to get an inflatable but now we got 2 and love them. Thanks Nick again. Rachel & Cedric" C.Colombo, Edinburgh.

  • "The service here is truly outstanding!!! Within a few hours of ordering I received an e-mail to say I'd be receiving the kayak the next day.....and I did!!! I ordered the Expedition and as soon as it arrived, binned work to get it inflated and have a look!!! I had a couple of questions to ask about it so e-mailed Nick and got immediate answers....to the point it may as well have been on IM!!!! Seriously impressed with the service here!!!!!!" Rob, Basingstoke.

  • "Amazing delivery, superb service. Can not be faulted. So impressed I'm looking for an excuse to order something else!" Rob, Argyll.

Customer Returns

  • If you are not entirely satisfied with any item you receive, you have the right to cancel your order up to 14 days from receiving your goods.
  • Please notify Vortex by email or post of your decision to cancel your order within 14 days of the date of receiving your goods.
  • You may use our Order Cancellation Form to inform Vortex of your decision to cancel your order (print & complete).
  • If you cancel your order please return the goods to Vortex (with the original packaging and with all relevant documentation).
  • If you are returning goods to Vortex, you must take reasonable care to ensure that the goods are not damaged in transit.
  • Please note that when returning an item, the parcel is your responsibility until it reaches Vortex. We recommend that you ask your Post Office for a proof of posting (available free of charge). If you fail to return goods at your expense, Vortex reserves the right to charge the direct costs for their recovery and may offset that amount against any refund due.
  • Bulky items that can not be sent by normal post can be returned by courier (e.g. www.interparcel.com). The cost of returning a kayak & paddles within the UK is usually under £20.00.
  • Refunds will be issued within 30 days of cancellation of your order.

If you would like further information regarding products, pricing, delivery options or terms and conditions, please telephone Vortex on 01248 602 225.

Delivery Times

UK Delivery Times

  • We aim to deliver items to you within a maximum period of 2-3 days using our standard delivery service.
  • However, our normal delivery times are approximately 1 - 2 days from placing your order.
  • By special arrangement, next day pre-12:00hrs delivery can be arranged (with an additional shipping charge of £7.00) or pre-9:00hrs (with an additional shipping charge of £20.00).
  • Saturday is possible by arrangement with an additional shipping charge of £18.00.

International Delivery Times

  • Shipping times to e.g. Europe are approximately 5+ working days & to USA approximately 3-4 working days.

Delivery Times - Items Out Of Stock

  • If you order an item that is "Out Of Stock", we will email you shortly after receiving your order (within a day) and inform you of the expected delivery date of your order.
  • If the expected delivery date is not suitable for you - you can cancel your order & a refund will be made.

Order Cancellation Form

Order Cancellation Form

To: 

Vortex,
16 Tan y Bwlch,
Mynydd Llandegai,
Bangor,
Gwynedd,
LL57 4DX,
UK

Tel: 01248 602 225
Tel: +44 1248 602 225 (International Callers)

Web: www.advancedelementskayaks.co.uk
Email: sales@advancedelementskayaks.co.uk

I hereby give notice that I cancel my contract of sale of the following goods:




Ordered on:

Received on:

Name:

Address:

Signature:

Date:



Payment Options

  • Vortex offers online ordering and payments from this website.
  • We accept payment by credit or debit cards (Visa, Mastercard, Maestro) & BACS.
  • Paypal is accepted for orders under £250.00.

Cards Accepted

Prices

By default all prices on this website are quoted in UK pounds sterling (£) and where appropriate are inclusive of UK sales tax (VAT) (VAT no: 869 5896 35). The current rate of VAT is 20%. Children's life jackets are zero rated (have no VAT applied).

You can obtain an approximate conversion from UK pounds sterling (£) into your home currency via the www.xe.comwebsite. Note that actual conversion rate used for your payment is determined by your bank. Postage and packing is an additional charge, for details please see the Shipping Rates page on this website.

Refunds

When given, refunds will be in the same currency as the original payment (UK pounds sterling £) at the prevailing currency exchange rate. Any differences in amount paid/refunded will be due to currency fluctuations. The exchange rate used for the transaction is determined by your bank.

Already Registered For VAT in the EU?

If you are inside the EU and have a valid VAT registration number you may supply this during your checkout procedure and your order will be processed without VAT added to your order. Please note we reserve the right to recharge the VAT if you have not supplied a valid VAT number.

Export Orders

If your are ordering from outside the UK and European Union, you will not be charged VAT. At the checkout, as soon as you have specified your delivery address the prices of the goods in your shopping basket with be shown with no VAT added.

Payment
You can order and pay online by Visa, Mastercard, Maestro or Paypal.

Cards Accepted

Privacy Policy

Who Is Vortex?

Vortex is the trading name for this website owned by Nick Pipe, 16 Tan y Bwlch, Mynydd Llandygai, Bangor, Gwynedd, LL57 4DX.

What Is This Policy About?

In this Policy, Vortex has provided information on what personal information is collected, when and why we collect your personal information, how it is used, the limited conditions under which we may disclose it to others and how it is kept secure.

Vortex is committed to maintaining the trust and confidence of visitors to its website. In particular, please note that Vortex does not sell, rent, or trade your contact details with other companies and businesses for marketing purposes or financial gain.

When Do We Collect Data?

Vortex collects your personal data when you:

1. Visit this website.

2. Place an order online or over the phone.

3. Fill in a form on our website.

4. Contact us on the phone.

5. Write a review on our products.

6. Complete an online feedback form reviewing our products or service.

7. Send us an email.

What Types Of Data Do We Collect & Why?

Personal Data

We need to know your basic personal data: e.g. name, home & delivery address, contact phone number(s), your email address and your payment card information. We collect this information in order to provide you with our goods & services, to claim our right to be paid in return for our goods & services.

If you have created a web account (saved your login and personal details on our shopping cart software), note that for your security, we keep an encrypted record of your login password.

We do not collect any personal data from you that we do not need in order to provide goods or services.

If you do not provide this basic personal information, then we will be unable to provide the goods or services you have requested.

IP Address

When you order online with Vortex we collect your IP address. This allows us to cross-check your order details with the country of origin identified by your IP address. This check is made for security purposes.

Website Cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. The file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being viewed. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can modify your web browser settings to decline cookies if you prefer.

Google Analytics

When someone visits our website, we use a third-party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone. We do not make, and do not allow Google to make any attempt to find out the identities of those visiting our website.

Email News List

If you decide to save your details with Vortex when you place an online order, you may opt to add your email address to our email news list. From time to time, we may use the list to inform customers about new products, special offers or information relating to the safety of products sold on the website.

Emails are sent from our own web server and you can unsubscribe at any time from the email list by clicking on the "unsubscribe link" at the bottom of the email you revive or by contacting Vortex directly with your request.

Vortex does not sell, rent, or trade your email address with other companies and businesses for marketing purposes or financial gain.

How Do We Protect Your Personal Data?

We know how much data security matters to all our customers. With this in mind we will treat your data with the utmost care and take all appropriate steps to protect it. We secure access to all areas of our website using 'https' technology. Access to the website and your password protected personal data is secured by SSL encryption.

We regularly monitor our system for possible vulnerabilities and attacks and we carry out security testing of our website & networks to identify ways to further strengthen security.

How Long Do We Keep Your Data?

Whenever we collect or process your personal data, we'll only keep it for as long as is necessary for the purpose for which it was collected.

At the end of that retention period, your data will either be deleted completely or anonymised, for example by aggregation with other data so that it can be used in a non-identifiable way for statistical analysis and business planning.

Who Do We Share Your Data With?

We sometimes share your personal data with trusted third parties for processing payments, fraud screening and with couriers for delivery of your order. We only provide the information they need to perform their specific services.

We may also be required to disclose your personal data to the police or other enforcement, regulatory or Government body, in your country of origin or elsewhere, upon a valid request to do so. These requests are assessed on a case-by-case basis and take the privacy of our customers into consideration.

Access To Your Personal information

Under the new European General Data Protection Regulations (GDPR), you have right to access, amend or delete any personal data that we hold of yours free of charge.

Please contact Nick Pipe at Vortex on (+44) (0) 1248 602 225 or email sales@advancedelementskayaks.co.uk with your request.

Contacting The Regulator

If you feel that your data has not been handled correctly, or you are unhappy with our response to any requests you have made to us regarding the use of your personal data, you have the right to lodge a complaint with the Information Commissioner's Office.

You can contact them by calling 0303 123 1113. Or online via: www.ico.org.uk/concerns

This policy was created on 25/04/2018 and is under constant review. Please check this page regularly for updates.


Shipping Rates

Mainland UK Shipping Rates:

  • £8.64 (£7.20 ex VAT) Courier (small items 1kg courier pack).
  • £9.63 (£7.80 ex VAT) Courier (small items 5kg courier pack).
  • £10.20 (£8.50 ex VAT) Courier (paddles, larger accessories).
  • £14.99 (£12.49 ex VAT) Courier (canoes & kayaks).

Channel Islands, Isle of Man, Northern Ireland & Scottish Islands Shipping Rates:

  • We will contact you with a shipping price.

Mainland Europe, Canada, USA, Rest of World Shipping Rates:

  • We do ship internationally, but prices vary significantly depending on the shipping volume and destination country.
  • We will contact you with a shipping price.

Export Orders

VAT at 20% will be deducted from product prices for orders to be shipped to destinations outside of the European Union.

Import Duties

Import duties may be payable on orders shipped to destinations outside of the European Union. Please contact your local revenue or tax office for advice.

Terms & Conditions

Product Descriptions
Every care has been taken to ensure accuracy of description, specifications, colour and price of all products. However, these may change due to circumstances beyond our control. Sizes and weights are given as a guide only.

Amendments
We reserve the right to alter amend add to or remove all or any part of this Policy Statement at any time without notice and any changes to this Policy Statement or any other terms shown on our website apply with immediate effect of being published. By continuing to use this web site after any changes are displayed you indicate your acceptance of those changes.